Annotations (14)
“If you take an American Express cardholder or a Chase Sapphire cardholder, these cardholders will spend $30,000 to $60,000 per year. On some of that spend, interchange is as high as 2.5%. So the card issuer can get $750 or $1,500 annually in interchange revenue. They provide rewards to customers, so they give about half of the interchange back. You add on your annual fee, and you're looking at $1,200 or $1,600 annual profit. The cost to the issuers for the CompoSecure card is $12 per card.”— Parsa Kiai
Strategy & Decision Making · Economics & Markets · Business & Entrepreneurship
DUR_ENDURING
$12 input → $1,200 profit = 100x ROI
“American Express does $75 billion of annual revenues. The largest component, $40 billion, is interchange fees. They make about $20 billion of pretax, pre-provision profits. The biggest cost structure is $18-19 billion in card member rewards. This $20 billion of pretax, pre-provision profit is facilitated by providing that valuable customer experience, and a $10 card cost of goods sold is 0.2% of their cost base.”— Parsa Kiai
Strategy & Decision Making · Economics & Markets
DUR_ENDURING
0.2% of cost base, enables entire model
“Finding overlooked and not well-understood businesses that are actually mission-critical to large, entrenched, and growing customers with a cost that is minuscule compared to the ROI that the customer has. Selling a $12 premium metal card to Chase and American Express is an incredibly powerful tool. You've had businesses on the podcast like TransDigm that will sell a proprietary $200 widget that goes on a $100 million Boeing, or industrial gas businesses like Air Products that provide a small ke...”— Parsa Kiai
Strategy & Decision Making · Business & Entrepreneurship
DUR_ENDURING
Pattern: mission-critical + tiny % of cost
“Research shows that 10% of cardholders are responsible for nearly 50% of all consumer spending. Cardholders with credit cards that have an annual fee greater than $500 spend $3,000 per month on their credit cards. Those with cards below that as an annual fee spend only $1,000. The difference of $2,000 a month is $24,000 in annual spend, and that is a huge prize for credit card issuers, not only because of the interchange revenue that it brings, but all the ancillary service fees and cross-sellin...”— Parsa Kiai
Economics & Markets · Strategy & Decision Making · Business & Entrepreneurship
DUR_ENDURING
10% of customers = 50% of value
“CompoSecure has 80% market share in premium metal cards. The market share, that penetration of premium metal cards, goes from 1% to 2% or 3%. Even if you lose a little bit of market share, you're still getting so much growth in terms of units and dollars that there's a long runway for organic growth even as your market share goes from virtually being the only player at 90% market share to 80 and 75.”— Parsa Kiai
Strategy & Decision Making · Economics & Markets
DUR_ENDURING
Lose share in exploding category = still win
“Dave Cote's approach to M&A is very similar to Brad Jacobs, and it comes with a few guiding principles. Build a robust internal pipeline of potential deals so you're not wedded or desperate on any single deal. Date a lot of people and have a lot of options. Focus on good businesses with strong competitive positions that have not been run to their full potential, either because of underinvestment or lack of focus.”— Parsa Kiai
Strategy & Decision Making · Leadership & Management · Business & Entrepreneurship
DUR_ENDURING
Cote M&A: optionality, good not broken, early integration
“You compare that to your generic plastic card, the one that has no fee, it costs less than a tenth of a premium metal card at $1.25 per card. But given how much less a customer spends and generally the higher cost for credit provisions and churn, we estimate that the return on investment on a generic plastic card is less than a fifth of what it is on a premium metal card.”— Parsa Kiai
Strategy & Decision Making · Economics & Markets
DUR_ENDURING
Public margins, zero defection = real moat
“If that metal card, that premium feel is that important, we think it's very important to have that quality card so that you're not going to switch to go to a new upstart competitor to save a dollar per card when you're making $1,000 or $1,500 in annual profit. Now you compare that to your generic plastic card. It costs less than a tenth of a premium metal card, $1.25 per card.”— Parsa Kiai
Economics & Markets · Strategy & Decision Making
DUR_ENDURING
10x cost, 5x better ROI
“Take a look at American Express. When they did one of their first big product refreshes back in 2016 and introduced the brand new shiny American Express card with a higher annual fee, net new accounts acquired went up by 50% over the pre-refresh period. When American Express introduced the new product refresh earlier this year in 2025, net new account acquisition went up by 2x.”— Parsa Kiai
Psychology & Behavior · Business & Entrepreneurship
DUR_CONTEXTUAL
Digital rise = stronger physical demand
“About 4 billion new cards are issued annually. If you look at net new accounts, it's actually a fraction of the cards issued. Most cards issued actually come because of card expiration or lost and stolen cards, and these happen with regular frequency. So there's a solid core of recurring card issuance per year and then an interesting, nice little amount of new accounts.”— Parsa Kiai
Business & Entrepreneurship · Economics & Markets
DUR_ENDURING
Replacements > net new = recurring base
“Even digitally native companies that have some aversion to physical assets like Coinbase, Robinhood, Gemini, all of them are coming out with brand new premium cards that are physical metal cards. As a customer acquisition tool, they are all CompoSecure customers. Even these companies at the leading edge of everything digital are manufacturing and distributing cards to their customers. Instead of giving you 4% cash back, they'll give you 4% in Bitcoin back.”— Parsa Kiai
Business & Entrepreneurship · Psychology & Behavior
DUR_CONTEXTUAL
Crypto companies use physical cards
“When you think about what they provide, this is all about the pursuit of the high-end credit card customer. You really want to go after that high-end customer because they spend, on average, customers with credit cards that have an annual fee greater than $500 spend $3,000 per month on their credit cards. Those with cards below that spend only $1,000.”— Parsa Kiai
Economics & Markets · Business & Entrepreneurship
DUR_ENDURING
Premium customers: 3x spend, lower risk
“Our first fear was when the company came public, everyone's going to see that you have 50% gross margins, 40% EBITDA margins. American Express and Chase are going to see this and all of this is going to go down. When you really dig into their competitive position and the advantages from the technology, the manufacturing, and the customer relationships, they've been able to maintain those margins even as all the competitors see it, even as the customers see it and renew contracts.”— Parsa Kiai
Strategy & Decision Making · Economics & Markets
DUR_ENDURING
Margin visibility did not erode moat
“The third most frequently used form of payment even today is cash, not mobile wallets. Credit cards are number one at 35%, debit cards are at 30%, and 17% of transactions are still done with cash. There's plenty of places that forget about accepting metal or plastic, they don't accept anything but cash. The tail for physical credit cards is going to be longer than expected rather than shorter.”— Parsa Kiai
Economics & Markets · Culture & Society
DUR_CONTEXTUAL
Cash still 17% after digital revolution
Frameworks (1)
Mission-Critical Low-Cost Positioning
Building Unassailable B2B Moats Through Customer Economics
A framework for establishing competitive positions where your product or service is essential to customer value creation but represents a negligible percentage of their cost structure. When executed correctly, customers will not switch providers even when your margins become publicly known, because the risk of disruption to their core business vastly exceeds any savings from switching. The framework centers on calculating true customer ROI, positioning at the intersection of criticality and affordability, and maintaining quality standards that eliminate switching incentives.
Components
- Map Customer Value Creation
- Establish Mission-Critical Status
- Calculate Cost-to-Value Ratio
- Build Quality-Based Switching Costs
- Validate Moat Through Margin Transparency
Prerequisites
- Deep customer P&L access
- Product criticality to customer's core value proposition
- Quality/reliability differentiation capability
Success Indicators
- Customer retention despite margin visibility
- Pricing power independent of cost changes
- Zero competitive wins in direct head-to-head comparisons
Failure Modes
- Customer consolidates to in-source your function
- Commoditization through technology shifts
- Customer value proposition evolves away from your product
Mental Models (6)
Power Law Distribution (Pareto Principle)
EconomicsThe mathematical phenomenon where a small percentage of inputs account for a disproportionate percentage of outputs. Commonly expressed as the 80/20 rule.
In Practice: 10% of cardholders drive 50% of credit card spending
Demonstrated by Leg-jdr-001
Moats and Switching Costs
Strategic ThinkingSustainable competitive advantages that protect a business from competition, analogous to the water-
In Practice: Analysis of how CompoSecure's moat survived public disclosure of 50% gross margins without customer
Demonstrated by Leg-jdr-001
Social Proof and Status Signaling
PsychologyThe psychological phenomenon where individuals look to the behavior of others to determine their own actions.
In Practice: Discussion of why net new premium card accounts doubled between 2016 and 2025
Demonstrated by Leg-jdr-001
Lindy Effect
TimeThe theory that the future life expectancy of non-perishable things (technologie
In Practice: Observation that cash remains the third-most-used payment method despite digital
Demonstrated by Leg-jdr-001
Absolute Growth vs. Market Share in Expanding Categories
MathematicsThe mathematical principle that in rapidly expanding markets, a company can simu
In Practice: Analysis of how CompoSecure can lose market share from 90% to 75% while still ex
Demonstrated by Leg-jdr-001
Optionality and Deal Pipeline Management
Decision MakingThe principle that maintaining multiple potential opportunities without commitment provides strategic flexibility and negotiating leverage. In M&A: building a robust pipeline of 10-20 potential deals ensures you are never desperate for any single transaction, improving both price discipline and deal selection. The optionality framework recognizes that options have asymmetric payoffs: the right to transact has value even if you never exercise it, because it prevents forced decisions under constraint. Applied to capital allocation: serial acquirers maintain proprietary deal flow, conduct ongoing due diligence on multiple targets, and establish relationships before needs arise. This allows them to move quickly when attractive opportunities emerge while maintaining the discipline to walk away from marginal deals.
In Practice: Description of Dave Cote's M&A approach: 'Date a lot of people and have a lot of options out there' to avoid desperation on any single deal
Demonstrated by Leg-jdr-001
Connective Tissue (1)
TransDigm's proprietary $200 widget on $100 million Boeing aircraft; Air Products' industrial gases as small input to multi-billion dollar refineries
The pattern of being mission-critical but representing a tiny percentage of total system cost appears across industrial B2B businesses. TransDigm manufactures highly specialized aerospace components (fasteners, actuators, valves) that cost hundreds of dollars but go into aircraft worth tens of millions. Air Products provides industrial gases (oxygen, nitrogen, hydrogen) to chemical plants and refineries where the gas cost is negligible compared to the multi-billion dollar facility's output. In both cases, as with CompoSecure's premium metal cards, the supplier is: (1) essential to system function, (2) represents under 1% of total system economics, (3) benefits from extreme customer risk aversion around switching because system downtime costs vastly exceed input costs. The parallel reveals this is an architectural pattern in industrial systems, where critical components can command premium margins precisely because they are engineered bottlenecks in high-value systems. The customer's switching calculus is dominated by downtime risk, not input cost.
Parsa Kiai explicitly drew the parallel to TransDigm and Air Products when articulating the mission-critical low-cost positioning pattern
Key Figures (7)
Dave Cote
8 mentionsFormer CEO of Honeywell
Led Honeywell for 15 years (2003-2018).
- Honeywell stock up 500% (double the S&P)
Brad Jacobs
3 mentionsSerial Entrepreneur, Founder of United Rentals, XPO Logistics, GXO, RXO, QXO
John Wilk
2 mentionsSenior Payments Executive, former Bank of America and Chase, now at CompoSecure
Michelle Logan
1 mentionsCo-founder of CompoSecure
John Herzlough
1 mentionsCo-founder of CompoSecure
Parsa Kiai
1 mentionsFounder and CIO of Steamboat Capital
Tom Knott
1 mentionsGoldman Sachs Banker, now at CompoSecure/Resolute Holdings
Concepts (2)
Power Law Distribution (Pareto Principle)
CL_ECONOMICSMathematical pattern where small percentage of inputs drive disproportionate percentage of outputs
Return on Investment (ROI)
CL_FINANCIALRatio of net profit to cost of investment; measures value creation relative to input cost.
Synthesis
Synthesis
Migrated from Scholia