Annotations (12)
“GE sells jet engines at a loss or breakeven to Boeing and Airbus, then makes profits from aftermarket services over 20-30 years. List price might be $20-22 million, but actual revenue per engine is around $6 million due to 70-80% discounts. The aftermarket can be 3 to 5 times the OE sale over an engine's life. Spare parts carry 60% gross margins, with operating margins potentially exceeding 40%.”— Ramesh Narayanaswamy
Business & Entrepreneurship · Strategy & Decision Making · Economics & Markets
DUR_ENDURING
Equipment loss leader, services profit pool
“Making a jet engine at scale is one of humanity's toughest technical challenges, right up there with semiconductor fabrication, manufacturing biologics, or reusable rockets. Inside the high-pressure turbine, temperatures exceed the melting point of alloys. Atomic-scale defects can be catastrophic; a microscopic contaminant in Pratt Whitney's manufacturing led to a worldwide fleet recall.”— Ramesh Narayanaswamy
Technology & Engineering · Business & Entrepreneurship · Operations & Execution
DUR_ENDURING
Technical + commercial + financial barriers compound
“Engine maintenance is mandated by regulation and mission critical for airlines. Even during the pandemic when air traffic practically ground to a halt, Safran reported positive free cash flow in 2020. Airlines can defer some expenditures, but eventually mandated shop visits must happen. Relative to fuel costs, maintenance is a small portion of airline OpEx. Combined with sole-source positioning on spare parts, this creates multiple levels of protection from economic downturns.”— Ramesh Narayanaswamy
Business & Entrepreneurship · Economics & Markets · Strategy & Decision Making
DUR_ENDURING
Non-discretionary + regulated = recession-proof
“Rolls-Royce collapsed in the 1970s and had to be nationalized while trying to develop the RB211 engine, which ironically became a successful engine and the basis of their current Trent architecture. They almost went bankrupt doing it. China's COMAC, steeped in manufacturing muscle, chose a GE engine to power their aircraft. Even extremely scaled players and serious new entrants face barriers to entry in jet engines that are nearly insurmountable.”— Ramesh Narayanaswamy
History & Geopolitics · Business & Entrepreneurship · Strategy & Decision Making
DUR_ENDURING
Rolls-Royce bankruptcy, COMAC chose GE
“The bifurcation of buyer and user is a recurring pattern in enduring businesses. Whenever you have this bifurcation, you set up conditions for a more complicated path for a new entrant, a 3D puzzle. The other insight is the importance of management culture: some cultures emphasize growth, others emphasize durability. Books like Lights Out document missteps at GE in a culture that prioritized growth over durability, amplified by balance sheet leverage. Even the mighty fall.”— Ramesh Narayanaswamy
Strategy & Decision Making · Leadership & Management · Philosophy & Reasoning
DUR_ENDURING
Buyer-user split, culture choice, scarcity
“Pratt Whitney reportedly spent several billion dollars trying to manufacture 20 life-limited parts on a PMA basis for the CFM56 engine and failed spectacularly. Even a credible industrial-scale player within the aerospace ecosystem finds it extremely hard to manufacture credibly and steal share from OEMs.”— Ramesh Narayanaswamy
Strategy & Decision Making · Business & Entrepreneurship · Operations & Execution
DUR_ENDURING
Even credible entrants fail at PMA parts
“A typical aircraft program from inception to development to retirement is 4 decades, and the useful life of an aircraft is 25 years. The LEAP engine entered service in 2016, making it a very young program that will deliver earnings for decades to come. Typical engines are mandated to come in for overhauls every 6, 7, 8 years, creating predictable revenue streams. Current backlog is $175 billion, representing 4.”— Ramesh Narayanaswamy
Business & Entrepreneurship · Strategy & Decision Making
DUR_ENDURING
40-year programs, 25-year aircraft lives
“Pratt Whitney was maybe 60% of the commercial fleet in 1995 and now is less than 20%. Even the mighty fall. This is a long-cycle business, so when you get it right, it endures. But the reverse is also true. GE has gone all in on open rotor architecture for the next generation, which may be a decade away. Their argument: open rotor with no casing reduces heat, improves durability, and is the only way to get 20% fuel burn improvement.”— Ramesh Narayanaswamy
Strategy & Decision Making · Technology & Engineering
DUR_CONTEXTUAL
Pratt fell from 60% to 20% share
“Larry Culp brought Kaizen-like lean manufacturing principles from Danaher to GE. He walked the Gemba—go to the place where value is being added, the manufacturing floor—and focused on continuous improvement, problem solving, and addressed the don't shoot the messenger culture. He describes his philosophy as common sense vigorously applied. For GE, that meant simplification, deconglomeration, and focus: spinning off healthcare and power assets to focus exclusively on aerospace.”— Ramesh Narayanaswamy
Leadership & Management · Operations & Execution · Strategy & Decision Making
DUR_ENDURING
Gemba walks, kill messenger culture, focus
“Return on tangible operating capital employed for GE is around 20-25% on a cash basis, similar to Safran at 20-25% and MTU at 16-18%. Not spectacular returns, but what you lose in ultra-high returns you make up for in durability and visibility. All engine makers participate in programs with 25+ year useful lives. It's a highly visible, highly certain earning stream thanks to regulations around safety, servicing, and mandated shop visits.”— Ramesh Narayanaswamy
Business & Entrepreneurship · Strategy & Decision Making
DUR_ENDURING
Moderate returns, exceptional durability
“On the aftermarket side, there are two main revenue models. Time and materials, where airlines pay for spare parts at each shop visit every 5-7 years. And long-term service agreements, revenue per flight hour, which converts CapEx into OpEx for airlines. GE takes more risk with LTSAs, like selling insurance contracts. Recently, the LTSA mix has been reducing, and often spare parts are excluded from scope.”— Ramesh Narayanaswamy
Business & Entrepreneurship · Strategy & Decision Making
DUR_ENDURING
Time/materials vs LTSA risk transfer
“GE has a 50-50 joint venture with Safran called CFM International, one of the most successful aviation franchises in history, almost 50 years old. GE historically has done more on the hot side of the engine, Safran on the cold side, but everything is split 50-50. Given the challenges in developing engines, most companies enter into risk and revenue sharing agreements simply to mitigate risk.”— Ramesh Narayanaswamy
Strategy & Decision Making · Business & Entrepreneurship
DUR_ENDURING
50-year JV splits risk and reward 50-50
Frameworks (2)
Equipment Loss Leader with Services Profit Pool
Bifurcated Buyer-User Revenue Model
A business model where equipment is sold at a loss to powerful, consolidated buyers, while profits are extracted from fragmented end-users through high-margin services and spare parts over multi-decade lifecycles. The bifurcation of buyer (with pricing power) and user (without pricing power) creates a structural profit pool that is protected by regulation, switching costs, and warranty requirements.
Components
- Identify Bifurcated Buyer-User Dynamic
- Design for Long-Term Captivity
- Accept Equipment Losses as Customer Acquisition Cost
- Extract Services Revenue Over Decades
Prerequisites
- Multi-decade product lifecycle
- Regulatory or technical barriers to third-party parts
- Fragmented end-user base
Success Indicators
- Services gross margin 60%+
- Services revenue 3-5x equipment over lifecycle
- Customer retention 95%+
Failure Modes
- Regulatory changes allowing third-party parts
- OEM dual-sourcing reducing placement
- Insufficient technical complexity to defend aftermarket
Time-and-Materials vs. Long-Term Service Agreement Risk Transfer
Contractual Risk Allocation in Services
A framework for structuring aftermarket service contracts that allocates reliability risk either to the customer (time-and-materials model) or to the supplier (long-term service agreements). In T&M, customers pay per shop visit and bear downtime risk. In LTSAs, suppliers charge a per-hour fee and underwrite reliability assumptions like insurance contracts.
Components
- Assess Product Maturity and Reliability Data
- Price T&M Based on Spare Parts Economics
- Price LTSAs Based on Reliability Assumptions
- Shift Mix Based on Product Lifecycle
Prerequisites
- Reliability data collection systems
- Actuarial pricing capability
- Customer trust in supplier reliability
Success Indicators
- LTSA profitability matches or exceeds T&M
- LTSA mix declining as products mature
- Customer renewal rates 90%+
Failure Modes
- Mispricing LTSAs leading to losses
- Customer defection due to T&M price increases
- Regulatory changes forcing contract modifications
Mental Models (4)
Bifurcated Buyer-User Dynamics
EconomicsWhen the buyer of a product (OEM, distributor) is separate from the end-user, pricing power splits.
In Practice: GE sells engines to Boeing/Airbus at a loss but extracts profits from airlines over decades
Demonstrated by Leg-jdr-001
Barriers to Entry Compounding
Strategic ThinkingMultiple independent barriers to entry (technical, regulatory, financial, relational) compound rathe
In Practice: Jet engines require solving technical complexity, regulatory certification, customer validation, and
Demonstrated by Leg-jdr-001
Long-Cycle Visibility
TimeIn industries with multi-decade product lifecycles and mandated maintenance, rev
In Practice: Jet engine programs run for 40 years with mandated maintenance creating 7 years
Demonstrated by Leg-jdr-001
Risk-Sharing Partnerships in High-Cost Development
Decision MakingWhen development costs are multi-billion dollar and outcome uncertainty is high, even competitors form risk-sharing partnerships.
In Practice: CFM International 50-50 joint venture between GE and Safran for 50 years
Demonstrated by Leg-jdr-001
Connective Tissue (3)
Semiconductor fabrication, biologics manufacturing, reusable rockets
Jet engine manufacturing at scale shares technical complexity characteristics with semiconductor fabrication (atomic-scale precision), biologics manufacturing (contamination sensitivity), and reusable rockets (extreme operating conditions). In all four domains, even microscopic defects can be catastrophic, temperatures exceed material limits, and barriers to entry remain high despite decades of development because each generation pushes the frontier rather than commoditizing the previous generation.
Discussion of why jet engines remain expensive to develop despite 100 years of industry history
Kaizen, Gemba walks, lean manufacturing principles
Larry Culp brought Kaizen continuous improvement philosophy and Gemba walks (going to the place where value is created) from Danaher to GE. The Japanese manufacturing philosophy emphasizes incremental process improvement, respect for workers at the value-creation point, and elimination of the don't shoot the messenger culture. Culp's phrase common sense vigorously applied captures the Kaizen spirit: relentless focus on basics, executed with discipline.
Discussion of how Culp transformed GE culture and operations
3D puzzle, multi-stakeholder entry barriers
The bifurcation of buyer and user in aerospace creates what Narayanaswamy calls a 3D puzzle for new entrants. Unlike a 2D problem where you satisfy one customer, or even a two-sided platform where you balance two constituencies, the jet engine business requires simultaneously satisfying the technical requirements of OEMs, the operational requirements of airlines, the regulatory requirements of aviation authorities, and the financial requirements of leasing companies, all while absorbing losses for 5-10 years. This mathematical complexity—solving for multiple simultaneous constraints with delayed payoffs—creates structural barriers independent of technical capability.
Discussion of lessons from GE's business model and barriers to entry
Key Figures (5)
Pratt Whitney
8 mentionsJet Engine Manufacturer
Jet engine competitor to GE with geared turbofan architecture.
- Spent several billion dollars trying to manufacture life-limited parts for CFM56 and failed
Safran
6 mentionsFrench Aerospace Company, GE Joint Venture Partner
Larry Culp
5 mentionsCEO of GE Aerospace
Rolls-Royce
4 mentionsJet Engine Manufacturer
COMAC
3 mentionsChinese Aircraft Manufacturer
Glossary (3)
Gemba
FOREIGN_PHRASEJapanese term meaning the place where value is created or work happens
“He walked the Gemba, go to the place where the value is being added.”
LTSA
DOMAIN_JARGONLong-term service agreement—subscription revenue model converting CapEx to OpEx
“In long-term service agreements, or in the industry, it's called revenue per flight hour.”
PMA
DOMAIN_JARGONParts Manufacturer Approval—the private label version of original parts
“The engine business has been historically and continues to be relatively more protected from the PMA parts.”
Key People (3)
Jack Welch
(1935–2020)Former GE CEO known for growth-focused conglomerate strategy
Jeff Immelt
(1956–)GE CEO 2001-2017
John Flannery
(1962–)Brief GE CEO 2017-2018
Concepts (2)
Barriers to Entry Compounding
CL_STRATEGYMultiple independent barriers multiply rather than add, creating insurmountable moats
Bifurcated Buyer-User Model
CL_STRATEGYBusiness structure where equipment buyer exerts pricing power but fragmented end-users lack leverage
Synthesis
Synthesis
Migrated from Scholia